These shipping terms apply to orders of tableware and related products purchased through windtears.com. These terms primarily cover product handling, domestic shipping within the United States, logistics services, and shipping requirements.
1. Shipping Area
windtears.com currently only offers domestic shipping within the United States and does not offer international shipping.
The delivery address for your order must be located within a deliverable area in the United States. We do not currently accept orders shipped to countries or regions outside the United States.
2. Order Processing Time
Under normal circumstances, orders will enter the processing stage after confirmation. We typically require 3–5 business days to complete order processing and shipment preparation.
Processing time may be extended during periods of high order volume, holidays, or unforeseen circumstances.
3. Domestic Shipping Time within the United States
After the goods are shipped, domestic shipping within the United States typically takes approximately 3–5 business days. Specific delivery times may vary depending on the delivery area, weather, holidays, shipping routes, and the actual situation of the logistics company.
Once the order is shipped, we will provide the customer with available tracking information through the appropriate methods.
4. Logistics and Transportation Partners
To fulfill orders within the United States, we may use common logistics service providers such as USPS, UPS, and FedEx.
The specific logistics company will be selected based on the type of goods, delivery address, package status, and actual shipping arrangements.
5. Shipping Costs
The applicable shipping costs will be displayed on the order checkout page. Actual shipping costs may be determined based on the order items, package weight, delivery address, and the current shipping arrangements.
Free shipping may be offered during website promotions or under order conditions; specific offers will be displayed on the checkout page.
6. Shipping Tracking
For orders with tracking services, we will provide corresponding tracking information after the goods have been shipped.
Logistics information may take some time to update in the carrier's system. If the tracking status does not change temporarily, please wait for the logistics system to update.
7. Delivery Address
Customers should provide an accurate and complete delivery address, name, and contact phone number when submitting their order.
If delivery delays, returns, or additional costs are caused by incorrect, incomplete, or unconfirmed delivery addresses, the customer may be held liable.
8. Shipping Delays
While we strive to ship according to the estimated timeline, transit times may be affected by severe weather, traffic problems, holidays, logistics network adjustments, or other uncontrollable factors.
If a package is delayed, we will assist the customer in tracking its status to the best of our ability.
9. Import and Export Standards
Since windtears.com currently does not offer international shipping, customers are not responsible for import customs clearance for international orders.
For shipments within the United States, we will process orders in accordance with applicable U.S. federal, state, and local transportation requirements. Goods must comply with applicable packaging, transportation, and safety requirements during transit.
If the scope of our shipping services changes in the future, and international shipping becomes involved, the applicable import, export, customs, taxes, and commodity regulations of the destination country or region will apply.
10. Package Damage or Abnormalities
If you receive a package that is visibly damaged, missing items, or otherwise abnormal, please contact us as soon as possible, providing your order information and details so we can assist you.
For shipping issues caused by the logistics carrier, we may need to follow the carrier's procedures for inquiry and processing.
11. Terms Updates
We may update these Terms of Service based on changes in logistics services, delivery areas, or applicable laws and regulations. The updated terms will be published on windtears.com.