Thank you for purchasing tableware and related products from windtears.com. We hope you are satisfied with your purchase. If there are any issues with your order, such as damaged or missing items, or items that do not match your order, please contact us promptly.
1. Return/Exchange Request
To request a return or exchange, please contact us as soon as possible after receiving the goods and provide your order information and details of the item.
For cases of quality issues, damage during transportation, or receiving the wrong item, we will assist you in handling the matter according to the specific circumstances.
2. Damaged Goods
Because tableware is fragile or easily damaged during transportation, if you receive damaged goods, please contact us immediately.
We recommend that you retain the goods, packaging, and related shipping materials, and provide clear photos of the goods so that we can understand the situation and take appropriate action.
3. Items Not Matching the Order
If the goods you receive do not match the order information, please contact us promptly. After verification, we may provide a replacement, refund, or other reasonable solutions depending on the specific circumstances.
4. Return Policy
Returned goods should be kept in their original condition as much as possible, with the original packaging and accessories included.
Whether goods that have been used, damaged, or whose resale is significantly affected by personal reasons can be returned will be determined on a case-by-case basis.
5. Inapplicable Situations
The following situations may not qualify for returns or exchanges:
Damage caused by improper personal use;
Reasonable wear and tear from normal use;
Problems caused by failure to use or store the product according to the instructions;
Return/exchange requests submitted after the specified time;
Inability to provide valid order information.
Where mandatory provisions of law apply, the applicable law shall prevail.
6. Refund Method
For orders that meet the refund conditions, after review and confirmation, we will process the refund using the original payment method.
The refund arrival time may be affected by the processing speed of banks, credit card institutions, or other payment service providers. The actual arrival time depends on the processing time of the relevant financial institution.
7. Exchange Processing
If the goods meet the exchange conditions, we will arrange for the corresponding goods to be replaced based on inventory. If the desired item is temporarily out of stock, we may discuss alternative solutions with you.
8. Return Shipping Costs
If the item needs to be returned due to shipping damage, incorrect item, or other issues caused by us, we will handle the relevant return shipping costs based on the specific circumstances.
If the return is due to personal reasons, the relevant shipping costs may be borne by the customer.
9. Contact Us
If you need to apply for a return, exchange, or refund, please contact us using the contact information provided at windtears.com, and prepare your order information and relevant product details.
Company: Wind Tears LLC
Address: 91-1031 KAILEOLEA DR EWA BEACH, HI 96706-5003
Email: sua@windtearsllc.com
Phone: 8573710328
We will review your application as soon as possible after receiving it and provide further processing instructions.
10. Policy Updates
We may update this return and exchange policy based on product sales, service adjustments, or applicable laws and regulations. The updated content will be published on windtears.com.
Thank you for your support and understanding of windtears.com.